Returns & Refunds Policy
At IMPhones, customer satisfaction is our top priority. We understand that sometimes a return or replacement may be required, and our Returns & Refunds policy is designed to be clear, fair, and hassle-free for customers across India.
Easy Returns for Mobile Phones
We offer a simple and transparent return process for eligible mobile phones. If you receive a product that does not meet expectations or has an issue covered under our return policy, you can request a return within the specified time period.
- Returns available on eligible mobile phones
- Clear return window as mentioned on the product page
- Simple request process with customer support assistance
- Pickup or drop-off as per service availability
Conditions for Return Eligibility
To ensure a smooth return process, certain conditions must be met. These conditions help us maintain fairness and product quality for all customers.
- Product must be unused and in original condition
- All original accessories, packaging, and documents included
- Invoice provided as proof of purchase
- No physical damage, liquid damage, or tampering
Returns are subject to inspection after pickup or drop-off to confirm eligibility.
Replacement and Exchange Policy
In cases where a mobile phone is defective, damaged during delivery, or not as described, we offer a replacement or exchange as per availability and policy terms.
- Replacement for manufacturing or delivery-related issues
- Exchange subject to stock availability
- Inspection required before approval
- Replacement processed after verification
Replacement timelines may vary depending on product availability and location.
Refund Process
Once a return is approved and the product passes inspection, a refund is initiated according to the original payment method or applicable refund option.
- Refund initiated after successful return verification
- Processing time may vary by payment method
- Refund confirmation shared once initiated
Please note that refund timelines depend on banks, payment partners, and the selected payment mode.
Cash on Delivery (COD) Refunds
For orders placed using Cash on Delivery (COD), refunds are processed through a suitable refund method after return approval. Our support team will guide you through the refund process to ensure clarity and convenience.
- Refund initiated after return approval
- Support assistance provided for refund processing
- Transparent communication throughout the process
Items Not Eligible for Return
Some products or situations may not be eligible for return or refund. These exceptions are clearly defined to maintain fairness and hygiene standards.
- Products with physical or liquid damage after delivery
- Items with missing accessories or packaging
- Products altered or repaired by unauthorized service centers
- Returns requested outside the specified return window
How to Request a Return or Refund
Requesting a return or refund at IMPhones is easy and customer-friendly.
- Contact customer support with your order details
- Explain the reason for return or refund request
- Follow pickup or drop-off instructions
- Receive updates during each step of the process
Our team ensures that each request is handled professionally and efficiently.
Inspection and Quality Check
All returned mobile phones undergo a quality inspection to verify condition and eligibility. This step ensures transparency and protects customers from misuse.
- Physical condition verification
- Accessory and packaging check
- Issue validation based on return reason
Refund Timelines
Refunds are processed promptly after inspection approval. While we aim for quick resolution, timelines may vary depending on payment methods and external processing systems.
- Refund initiated within a few working days after approval
- Bank processing times may vary
- Status updates shared during the process
Customer Support for Returns & Refunds
If you have any questions about returns, replacements, or refunds, our customer support team is always ready to help. We are committed to making the post-purchase experience smooth and stress-free.
With clear policies, transparent communication, and customer-first support, IMPhones ensures a reliable and trustworthy shopping experience for mobile phones across India.
Simple returns, fair refunds, and dependable support — that’s the IMPhones promise.
| 