Frequently Asked Questions (FAQ) – IMPhones
Welcome to the IMPhones FAQ section. Here you’ll find answers to the most common questions about shopping, payments, delivery, warranty, returns, and No Cost EMI in India. We aim to make your mobile phone buying experience simple, safe, and convenient.
Ordering and Product Questions
1. How can I place an order on IMPhones?
You can browse our website, select your preferred mobile phone, choose any available options like color or storage, and add it to your cart. Proceed to checkout, select your payment method, and complete the order. It’s quick and easy!
2. Can I modify my order after placing it?
Orders can only be modified within a short window before dispatch. Contact our customer support immediately if you need to make changes.
3. Are all mobile phones listed on IMPhones genuine?
Yes, we sell 100% genuine smartphones from authorized distributors and brands. Every product comes with a valid manufacturer warranty.
4. How do I know if a mobile phone is in stock?
Stock availability is displayed on the product page. For high-demand models, we recommend placing orders promptly to secure your device.
Delivery Questions
5. What are the delivery charges?
We offer free delivery on orders above ₹800. Delivery charges for smaller orders are clearly displayed at checkout.
6. How long does delivery take?
- Mumbai & Delhi: Free next-day delivery
- Rest of India: Free delivery within 1–5 days
Delivery times may vary slightly depending on location and availability.
7. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track orders directly on our website under “My Orders.”
8. What if the product is delayed?
In case of any delay, our customer support team will contact you with updated delivery information. We strive to ensure timely delivery for all orders.
Payment Questions
9. What payment options are available?
You can pay via Cash on Delivery (COD), credit/debit cards, net banking, or No Cost EMI for eligible mobile phones.
10. Can I pay after receiving the product?
Yes! At IMPhones, you can choose COD and pay only after your mobile phone has been delivered and inspected.
11. What is No Cost EMI?
No Cost EMI allows you to split the cost of your mobile phone into monthly installments with 0% interest, zero downpayment, and no processing fees. EMI plans range from 12 to 24 months depending on eligibility and partners like Bajaj Finserv, ZestMoney, and TVS Credit.
12. Are there any hidden charges?
No. All prices on IMPhones are final. No hidden fees are charged for payment, delivery, or warranty services.
Warranty Questions
13. Do mobile phones come with a warranty?
Yes, all mobile phones come with the standard manufacturer warranty. You can also opt for an Extended Warranty of +1, +2, or +3 years for extra protection.
14. How do I claim warranty?
Simply visit an authorized service center with your original invoice. Our customer support team can assist you in locating the nearest service center and guide you through the claim process.
15. What is covered under warranty?
Manufacturer warranty generally covers manufacturing defects and hardware issues under normal usage. Extended Warranty may provide additional coverage beyond the standard period.
Returns & Refunds Questions
16. Can I return my mobile phone?
Yes, returns are available for eligible mobile phones within the return window. Products must be unused, in original condition, with all accessories and packaging intact.
17. How do I request a return or replacement?
Contact our customer support team with your order details. Follow the provided instructions for pickup or drop-off. After inspection, we will process the replacement or refund promptly.
18. What items are not eligible for return?
Products damaged after delivery, missing accessories, modified or repaired by unauthorized centers, or returned outside the specified window are not eligible for return.
19. How long does it take to get a refund?
Refunds are processed after successful inspection. Timelines may vary depending on the payment method and bank processing times. Customers receive confirmation once the refund is initiated.
Extended Warranty Questions
20. What is Extended Warranty?
Extended Warranty is an additional protection plan that extends coverage beyond the standard manufacturer warranty. Plans include +1, +2, or +3 years of coverage.
21. How can I purchase Extended Warranty?
You can select an Extended Warranty plan at checkout while purchasing your mobile phone. Confirmation and invoice will include warranty details.
22. What does Extended Warranty cover?
Covers manufacturing defects, hardware issues, and sometimes accidental damage depending on the plan. Repairs or replacements are handled through authorized service centers.
Other Questions
23. Can I cancel my order?
Orders can be cancelled before they are dispatched. Contact customer support immediately to request cancellation.
24. Is my personal information safe?
Yes, we follow strict privacy policies and secure payment protocols to protect all personal and financial information.
25. Do you ship across India?
Yes! IMPhones delivers to almost all cities and towns in India with fast and reliable shipping.
26. Do you provide invoice for warranty and EMI?
Yes, every purchase comes with a digital or printed invoice. This serves as proof for warranty claims and EMI records.
27. Can I track my No Cost EMI payment schedule?
Yes, EMI details are shared at checkout and via email/SMS. You can track each installment through your bank or EMI partner portal.
28. What if my product is defective on delivery?
You can report defects immediately to our support team and request a replacement or return. The product will be inspected and a solution provided promptly.
29. Are accessories included in returns or warranty?
All original accessories included in the package are covered under returns and warranty. Missing or damaged accessories may affect eligibility.
At IMPhones, we aim to provide clear answers and guidance for every question, making your mobile phone shopping experience in India safe, convenient, and stress-free.
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